IT Infrastructure Support Engineer

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

RESPONSIBILITIES

• Support new colleagues regarding IT cases /PC, laptop, hardware, software
• Handle network operations, general user support, setup workstation, troubleshooting
• Prepare the documents and follow up IT processes, inside the company
• Communicate with providers and network engineers
• Solve network problems based on well-defined processes and checklists

REQUIREMENTS

• Basic knowledge of networking (TCP/IP, DNS, DHCP server configuration)
• Basic knowledge of Microsoft Windows Server management (active directory, windows update services, 3rd party antivirus service)
• Knowledge of Windows 10 and Mac OS family; User-friendly attitude willing to help employees solving their daily issues with the IT infrastructure
• Good communication skills and problem solving attitude
• Willing to learn new technologies and respond quickly to new challenges. Intermediate English
• Ability to act as a team
• Experience in end-user support

WE OFFER

• Competitive compensation depending on experience and skills
• Individual career path in engineering
• Social package - medical insurance, sports
• Compensation for sick lists and regular vacations
• English classes with native speaker (certified English teachers)
• Flexible work hours