Junior Account Manager

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.

As a Junior Account Manager, you will be a key role in the Glovo Partner Commercial team. You will be be working on managing both user and partner experience after activation of partner locations in our marketplace to ensure growth goals, build and maintain good relationships between our partners and our company. You will be liaising with the most highly regarded restaurants in a vast number of cities in UA. 

You will:

• Take care of newly activated partners on our platform by providing them all the necessary support using tools and information they got after onboarding trainings to start working

• Optimize visibility of partner brand inside Glovo App through marketing actions and our marketing kits

• Improve operational efficiency of our partners by making sure we always deliver the best service to our customer

• Travel to partners location to coach partner staff 

• Get feedback from our restaurants and translate it into product improvement

• Maintain good relationship between Glovo and our partners

• Track partner KPIs on regular basis

Requirements:

• 1 year + experience in Customer Service/ Account management

• Determined to get things done: no job is too big or too small

• Organized and detail-oriented

• Problem solver, data-driven with an analytical approach

• Great interpersonal skills

• Comfortable working in a high growth and high-performance start-up with a fast pace

• English intermediate +