Service Delivery Manager

Infopulse is inviting talented professionals to join our project as a Service Delivery Manager for our respectable client TietoEVRY.

Areas of Responsibility

• Execute tactical and operational governance for Cloud & Infra services both internally and externally
• Lead the delivery team, guiding it to work according to the corporate best practices, using the defined policies, processes, practices, and tools
• Lead customers business continuity through Continuous Service Improvement (CSI) and other related activities with internal/external actions utilizing possible add-on sales that supports Customers’ business targets
• Be accountable for customer demand management and empowering the delivery team to proactively take care of the add-on sales enablement and growth. To work closely with respective Client Partner and Sales
• Be accountable for add-on sales and drives growth with whole customer team (e.g. Customer Architect)

Qualifications

• Proficient English both spoken and written is a must
• Proficient Swedish both spoken and written is a must
• Experience in IT production 3+ years
• Experience in customer facing roles
• Knowledge of ITIL principles

Personal skills

• Analytical mindset
• Communication skills
• Managing skills