Support Engineer

ABCloudZ is in search of an experienced Support Engineer to join our team!

Requirements:
— Experience with ticketing or incident tracking systems;
— Expertise in monitoring tools;
— Basic skills of SQL Server or MySQL administration and development;
— Basic understanding of Windows or Linux administration, networking, bootstrapping, and security;
— Ability to work in 24/7 mode, shifts schedule;
— Responsibility, proactivity, team-playing, and great communication skills;
— At least the Upper-Intermediate level of English;
— Experience with Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) will be a plus.

We offer:

—  Working with the industry-leading partners and customers;
—  Friendly teams, experienced colleagues, and perfect work equipment;
—  Opportunities for career growth and raising professional skills;
—  Comfortable offices in the city center of Kharkiv;
—  Snacks, and drinks available;
—  English language courses;
—  Travel opportunities;
—  Decent salary, tax assistance.

Responsibilities:
— Work closely with the development team;
— Support the customer’s infrastructure: Windows or Linux servers, SQL Server or MySQL databases, Java web-based apps, ETL, and reporting systems;
— Resolve incidents and issues under time pressure;
— Provide users with online consultations applying fine English skills;
— Recommend and implement policies to ensure quality, timely, and efficient support;
— Perform effectively with developers implementing strategies to increase profitability, productivity, and overall client experience.

We invite you to join our team!
Find more at abcloudz.com
Send your resume to Отправить резюме with "Support Engineer".