Research Analyst

MacPaw is a software company with headquarters in Kyiv, Ukraine, that develops and distributes software for macOS and iOS. At MacPaw, we believe that technology and human can reach their greatest potential together. Today, our products have more than 30 million users worldwide.

MacPaw is proud to be Ukrainian. Support and development of Ukraine is a significant part of the company’s culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.

We are looking for an experienced and proactive Research Analyst to scale the team.

Together with 6 team members, you will partner closely with all MacPaw products and teams and provide the whole cycle of research: starting with discussing the task with an internal customer, ending up with presenting received data, generated conclusions, and recommendations.

You’re the right fit for this role if you’re a responsible team player who isn’t opposed to switching between long-term and ad-hoc daily tasks and has a passion for creating new solutions. We also hope you’ll be a good communicator and like a bit of informed discussion every now and then, and you’re able to defend your opinion through arguments and facts.

In this role, you will:

• Defining the object and subject of research
• Designing, conducting, analyzing, and presenting different types of research
• Analyzing market and user/customer research results, reveal advantages and disadvantages of products, their pains, and gains; needs and wants of customers
• Providing product teams/company services with research reports and recommendations
• Promoting a data-driven decision-making approach with innovative research technologies that can address product needs (e.g., increasing product value)

Skills you’ll need to bring:

• English strong upper-intermediate or higher
• Experience in product/market research and analysis
• Experience in qualitative research on the “client” side
• Excellent expertise in planning and conducting user/customer interviews and UX testing, creating and analyzing customer surveys, and performing the competitive analysis (proven interviewing or testing skills will be an advantage)
• Strong analytical skills and critical thinking
• Expertise in analyzing and using data to make informed decisions
• Excellent interpersonal and communication skills

As a Plus:

• Experience with quantitative research datasets
• Work experience in Product based or SaaS companies

What we offer:

• We are a Ukrainian company, and we stand with Ukraine against russian aggression
  We maintain workplaces and salaries for the mobilized employees and provide financial support to employees or their families affected by the war. You can read more about it here.
• Hybrid work model
  It’s completely up to you to decide whether you want to work remotely or in the office. However you decide to mix it up, the office is always open in a co-working mode following all health safety measures.
• Your health always comes first
  We guarantee Covid-19 insurance starting on your first working day. After you complete your trial period, we cover 100% of the medical insurance cost for you and 50% for your dependents. We also cover dental, massages, and offer a 50% refund for psychotherapy.
• Flexible working hours
  You can choose working hours comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.
• Office designed for people (and pets)
  Our office has it all. A spacious workplace with enough room for sitting up, laying down, and running around. A gym for recreation fitness and yoga. Cozy kitchens with breakfasts, coffee, and snacks. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
• Space to grow both professionally and personally
  Whatever your dreams and aspirations are, we got you. Generous education budget, annual development reviews, free English and public speaking classes, and regular tech talks. We also offer personal coaching with organizational coaches.
• Teams we are proud of
  We build honest, transparent, and reliable relationships within teams. Every Macpawian is able to improve processes and implement their ideas. We encourage honest and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Time-off policy that actually covers life’s needs
  20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on what you are passionate about and it’s not a MacPaw Core Business), personal time day-offs designed to help you take care of important matters in your personal life, parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Cafe and fresh daily lunches
  There are plenty of yummy options for everybody. But... You *have* to try our ricotta cakes. Seriously. They’re unbelievable.
• Join social initiatives with MacPawCares
  MacPaw participates in numerous charity projects across many fields, and you are welcome to jump in and spend up to 3 working days per year making the world a better place.