Працювала в 8 компаніях 10 років 11 місяців
IT, Торгівля роздрібна / Retail, Інтернет, Нерухомість та Девелопмент, Медицина та Охорона здоров'я
customer support representative
NDA
IT
3 роки 8 місяців
06.2022 - до теперішнього часу
Customer Support Representative
BetBull
IT
5 років 4 місяці
10.2020 - до теперішнього часу
Exceptional experience in providing the best service and support in England betting company. Helped customers to solve issues in a timely and efficient manner. I communicated with customers on a variety of channels such as chats, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
Brand manager
I Wear Shop
Торгівля роздрібна / Retail
3 роки
03.2018 - 02.2021
Internet shop on Instagram. Consulting and customer service, confirming orders and arranging delivery.
Customer support representative
F3nix
IT
4 місяці
06.2020 - 09.2020
Сustomer service and customer support in the dynamic and developing company (IGaming). Solutions for Casino & Sports. I supported five projects.
Sales assistant, cashier
Pull and Bear
Торгівля роздрібна / Retail
3 роки 5 місяців
12.2015 - 04.2019
A proven and valuable member of the sales and customer service team in a challenging and rapidly changing and evolving environment. Global exposure and experience in a large, international company. Assist and support customers in making decisions, excellent service and customer support skills. Almost 4 years of success and achievement in this rapidly growing company. Sales assistant, cashier, customer service
Менеджер по продажам
Glory Trade
Інтернет
7 місяців
04.2018 - 10.2018
Sales Manager. Creation of online stores on the ETSY platform. SEO, SMM.
Realtor, Real Estate Agent
"Real Estate"
Нерухомість та Девелопмент
1 рік
11.2016 - 10.2017
- Providing consulting services for the rental of real estate;
- Organization and holding of shows of real estate;
- Continuous monitoring of the real estate market.
Фельдшер
Бердянський центр первинної медико-санітарної допомоги
Медицина та Охорона здоров'я
8 місяців
02.2014 - 09.2014
Фельдешр, работа в здравоохранение.
Ключова інформація
Hi! I'll start looking for a new job soon. I'll be happy to see your propositions!
A communication professional with almost 8 years of experience in international retail environmental environments and the gambling industry (the casino, sports betting).
Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through as well as implement additional processes that drive profitability.
Unfortunately, the project I worked on for the last 2 years is closing. Over the years, we have created a strong professional Customer support team where I improved my professional skills. Now I face a new challenge - looking for a new project. I do hope to find my family as soon as possible.
I am able to work in:
Zendesk, Webim, Netrox, Looker, Amelco CRM, Apco, Bet Construct CRM, Safe Charge, Intercom, casino systems ( Netent, Evolution, Wazdan), etc.
Experience and skills:
- Gambling industry
- Risk fraud payments knowledge
- Responsible gambling knowledge
- Full package of soft skills
- Quality assurance for Customer support and a great QA system
- Ready for implementation procedures and CS rules A communication professional with almost 8 years of experience in international retail environmental environments and the gambling industry (the casino, sports betting).
My page on Linkedin:
https://www.linkedin.com/in/anastasiia-liskova-915026123/
Навчалась в 2 закладах
КНЕУ
Право
Киев, 2018
Бердянский Медицинский колледж
фельдшер
Бердянск, 2014
Володіє мовами
Англійська
поглиблений
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
C1 "English Prime"
Французька
середній
Російська
рідна
Українська
рідна
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
Курси, тренінги, сертифікати
Английский
C1 - "Advanced"
Anastasiia Sergiivna
Anastasiia Sergiivna
Customer support representative

Київ
повна зайнятість
Остання активність 5 років тому