• Delegate tasks and set project deadlines for compliance and support departments

• Oversee day-to-day teams' operation and performance

• Do regular performance evaluation

• Develop a well designed and motivating evaluation program

• Communicate with teams about their performance

• Monitor team performance and report on metrics

• Responsible for new team member training and hiring for the Compliance and Customer Service Team.

• Monitoring transactions,payment gateways

• Prepare and submit compliance and support reports to Board of Directors

• Controlling Community managers (work in Facebook,Instagram,on line chats )

• Customer due diligence (CDD) of corporate clients (legal entities),reviewing of customers' documents;

• Dealing with both Inbound and Outbound Customer Service call

• Work closely with AM and ensure adequate records are maintained as well as update the CRM system with client data

• Communication with clients;

• Drafting KYC reports and recordkeeping;

• Tracking customers' activity

• Design Company's policies and procedures to compliance and AML matters

Creating and updating schedules for staff, instructors and classes

Organizing and leading studio meetings and training

Creating a fun and effective work environment

Being knowledgeable on all policies and procedures put forth in the studio

Leading by example and maintaining consistent accountability for staff by training and coaching, ensuring adherence to policies, values and goals

Hiring and training new employees and instructors on procedures, instructions, and duties

Maintaining and updating studio documents, forms, signs, and charts

Controlling billing

• Identify and meet customer needs, provide information on products , responsible for cash processing and card payments, stock shelves with merchandise, give advice and guidance on product selection to customer, balance cash register and receipts, receive and store the delivery of large amount of stock , monitoring the situation of the market, ups and down, finding out the competitors , latest innovation of the products.

Order perfumes from foreign partners and making budget for invoices

Create marketing company

Supply Broccard shops with selective perfumes such as Versace,Moschino,John Richmond,Jimmy Choo, Lanvin, Pacco Rabbane, Carolina Herrera etc

Translating and gathering all necessary documentation for customs clearing

• organising meetings and managing databases.
• booking transport and accommodation.
• organising company events or conferences.
• ordering stationery and furniture.
• dealing with correspondence, complaints and queries.
• preparing letters, presentations and reports.
• supervising and monitoring the work of administrative staff.