• Contacting Italian public and private hospitals and working with them;
• Professional correspondence in Italian;

• Assisted clients with general support for hardware, network connection, escalated help desk tickets to L3;
• Answering product and service questions via chats, emails;
• Maintaining the highest level of customer service;
• Answering an average 50 calls per day;
• Consistently earned above average or “very good” on-call quality evaluations;

- search for doctors for clients in the system

- work with health insurance and insurance companies Medicare, Medicaid

- Consultation on primary medicine, consultation on medications

- communication with doctors, psychotherapists, general practitioners

- selection of existing institutes in the U.S. health care system, community hospitals, emergency rooms, Ambulatory surgical centers. ...Birth centers. ...Blood banks. ...Clinics and medical offices. ...Diabetes education centers. ...Dialysis Centers. ...Hospice homes. ...Hospitals.

- Esecuzione di un piano di ascolto delle chiamate in italiano

- Mantenimento di un reportage documentario in italiano

- analisi dei dialoghi tra responsabili commerciali e clienti

- ricerca di incongruenze con i criteri nelle loro conversazioni

- lavorare in Excel, Word, CRM e lettori multimediali

- Adempimento di indicatori qualitativi e quantitativi

- ordering procedures;

- Bill computations and POS systems;

- Time - management and problem solving;

- Table setting;

- Patient and compassionate when serving guests, making them feel at home at the establishment in which they are eating;

- Making food recommendations when appropriate or requested;

- Communicate with kitchen staff directly;

Assistance for refugees. Supporting the functioning of the village, teaching the locals the necessary skills, daily planning of activities (sports competitions) and workshops, participated in a team of teachers of English and Italian, communication with volunteers from other countries, exchange of experience, mentality and culture,