Customer Support Consultant (Fluent German, English and Ukrainian)

3Shape is a Danish hi-tech company that creates 3D-scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.

3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia, and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.

You have technical interest and willing to join dynamic and innovative IT company? We are looking for a customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Areas of responsibilities:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
• Interact with other departments and escalate customers feedback further

You should possess the following competencies:

• Customer oriented approach
• Good communicator with ability to ask and listen
• Strong verbal and writing skills in German, English and Ukrainian
• Problem solving and logical thinking skills
• Result oriented and stress resistant
• Aspiration to self-development and eager to learn
• Customer Service experience is preferred
• Analytical, multitasking and empathetic skills

We offer:

• Participation in producing market-leading technology products for customers around the world
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• Competitive salary level
• 39 working hours per week
• Remote work
• A healthy work-life balance
• Annual paid vacation (24 working days)
• Paid sick leaves and a child sick leaves
• Maternity and paternity leaves
• Medical insurance
• Compensation of lunches
• Regular company events
• Opportunity to become a part of the success that 3Shape has created over the past 20 years.

We will be glad to welcome you in our team!

For more information, visit our web-site: www.3shape.com or contact HR department via e-mail Відправити резюме .

You can follow us on social media:

https://www.facebook.com/Lifeat3shape/

https://www.facebook.com/3Shape/

https://www.linkedin.com/company/3shape/

https://www.instagram.com/3shape/?hl=uk

https://www.youtube.com/user/3shape