Customer support manager

Online educational platform for comprehensive creation, delivery and automation of distance learning. Now we want to invite to our team: Customer support manager.

• Want to work in an international project?
• Do you want to improve your skills enormously?
• And a decent wage at the same time?

We are looking for an active and committed person who can handle non-standard tasks and require minimal supervision.

Important Links:

• Our telegram channel with job openings: https://bit.ly/3KZ9uqy
• We are on Linkedin: https://www.linkedin.com/company/77661543/admin/

Requirements:

• You can communicate with anyone on any topic, in chat or over the phone.

Duties:

• Checking of order details, clarification of missing information, including independent search of information;
• Searching for a doer of the order (from the database of performers);
• Communicating with customers in chat and over the phone;
• Handling complaints, refunds and additional discounts;
• Communication with performers on orders;
• Resolving disputes between customers and performers;
• The work is mostly written, 10-20% calls per shift, the rest emails, chats and messages.

Working Conditions:

• Interesting project in the field of education;
• Part-time, 25-35 hours per week;
• Your salary will be up to $ 500 a month, depending on the number of hours worked, the hourly rate is calculated based on your experience and the quality of the test assignment.

Must be willing to complete a test assignment.