Enterprise Command Center Network Change Junior Analyst (entry level)

In this role you will be responsible for providing technical support for Citibank’s global infrastructure, including review and implementation of network changes related to the functioning of Citi infrastructure.

Role and Responsibilities:

• We will work together with the multiple functions to provide Tier I Technical Change Support for Citi's global technology infrastructure. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.
• You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT and business. 
• Key to your success will be impeccable process fulfillment and continuous service delivery as this is our highest priority

Requirements:

• Good clear communication in English (verbal and written). Spanish a plus. This role will interact with IT management and highly technical engineers.
• Problem solving, methodical with analytical skills.
• Good organizational and coordinating skills, able to set priorities.
• High-reaching and with dedication towards continual growth and self-improvement
• Good time management skills with high sense of urgency and dedication.
• Ability and willingness to operate on 12hrs shifts.
• Proven technical experience, ability to work effectively with a diverse audience. architecture will help you in being successful.

We offer:

• Working in a challenging area of the financial industry with one of the world's leading companies
• Opportunity to carry out projects in one of the largest networks in the world
• Opportunity to support complex environments, using wide range of technologies
• Opportunity to work with highly skilled IT engineers with varied skills sets
• Competitive compensation package and excellent benefits (Multisport card, private medical care, health insurance, pension plan)