Team Leader for Customer Support Project

ARCE is a professional outsourcing contact center developing five functional sites in three countries.

We provide customer service in nine different languages. We have a powerful and configurable resource, a comprehensive understanding of our business and «seasoned» personnel who know what efficiency is and are able to achieve results.

Today we are looking for a Team Leader.

You will work on a project for our American client — a company that helps people faster, easier and more accessible than if anyone else gets where they need to go. With more than 6,000,000 rides on their wheels, the company is just warming up and making noise with ambitious people with whom it will achieve new goals. If you are passionate about technology, environmental protection, and world change — we are on our way, and the company is happy to start cooperation.

Responsibilities 

• Deliver project requirements, expectations, and timelines 
• Be responsible for operational efficiency & effectiveness of the teams 
• Motivate and train staff, perform work allocation and manage attendance.

Experience&Skills 

• At least upper-intermediate level of English
• 3 to 5 years of overall experience, 2+ years of experience in team leading / people management in a customer support environment 
• Strong problem-solving skills and excellent attention to detail 
• Should possess good analytical and issue resolution skills, and be able to think beyond the norm

We offer

• Work in a comfortable office
• Competitive payment
• New challenges and interesting tasks
• Professional team

We are waiting for your CV in English!