Head of Quality for Customer Support Project

For one of our projects we are looking for an experienced professional

What you will do as a Head of Quality:

• Work and motivate your team: set goals and help to achieve it
• Analyze data according to defined business rules and procedures and provide root cause analysis
• Provide reports and analyses to assist others to track progress and optimize their focus on the areas of their interest and new trends
• Highlight weaknesses based on data analysis for improvement purposes
• Prepare a monitoring plan on a weekly/monthly basis
• Organize calibration sessions, gather, analyze and communicate the results
• Work with management to prioritize business needs and deliver feedback related to team performance
• Propose and implement new innovations to improve quality

What you will bring:

• Superior communicative skills and customer service mindset
• Ability to use the desktop computer system, 
• Internet applications, and MS Office
• Familiarity with Google products 
• Numerical and Analytical Skills would be an asset

What we expect from you:

• At least upper-intermediate level of English
• 3 to 5 years of overall experience, 2+ years of experience in QA / people management in a customer support environment 
• Strong problem-solving skills and excellent attention to detail 

What we offer:

• Work in a comfortable office (during the period of invasion remotely)
• Competitive salary
• Professional growth
• Official employment

If you fit the requirements above, please send your CV in English!