IT Helpdesk Engineer

Pragmatic Play Company welcomes talanted professionals to join our challenging and dynamic project as a IT Helpdesk Engineer. We are looking for passionate, innovative, results-oriented specialist with heart-deep commitment to success to be a part of our company. 

 

Main Job Tasks and Responsibilities:

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
• Receiving, logging and managing calls from internal staff via telephone and email or other communication channels
• 1st and 2nd line customer support - troubleshooting of IT related problems from in-house software to hardware, such as mobile phones, Laptops, PCs and Printers
• Infrastructure support and maintenance - Active Directory, Office 356, Exchange Online, SharePoint Online, local area network
• Troubleshoot
• Maintain an inventory of IT assets and equipment
• Support of IT purchases
• Log all requests in the Service Desk Call Logging system
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• Push all troubleshooters available towards solving successfully and in an ASAP manner all reported issues coming from customers
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
• Publishing support documentation to assist staff with requests for information & provide staff training if required
• Arrange for external technical support where problems cannot be resolved in house

 

Requirements:

• Strong skills with Windows Active Directory, Office 365 and SharePoint are mandatory
• Proven experience as a System Administrator, Network Administrator or similar role
• Experience with databases, networks (LAN, WAN), routers & switches
• Familiarity with various operating systems and platforms
• Excellent communication skills
• BSc/Ba in Information Technology, Computer Science or a related discipline
• professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

 

Company offers:

• Work in a friendly team at modern office
• Unlimited coffee, snacks and fruits
• Health insurance
• English language training
• Real Agile
• Competitive salary level