IT Officer

CHILD SAFEGUARDING: 

Level 3:  the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE: 

The IT Officer is responsible for designing, installing, and maintaining the IT infrastructure in Ukraine offices, finding the most effective solutions to enable staff to work efficiently. 

The post holder will provide technical support to the country offices and staff, and resolve IT related issues in a timely and creative manner (including internet connections, server issues and video conference in Ukraine office), and ensure staff and offices have all the needed equipment. 

SCOPE OF ROLE: 

Reports to: IT Manager

Budget Responsibilities: None

Key Area 1:     Maintenance  

• Daily IT Support Ukraine office face to face / remotely. 
• Responsible for upgrading and maintaining Laptops, Printers, Scanners, Digital Cameras…) and meets Global IT requirement for all offices.  
• Responsible for upgrading and maintaining network, switches, cables central telephone, etc. 
• Arrange for general maintenance checks for the office equipment (Laptops and Desktops, Mobiles, telephones, printers).
• Provide support for security telecoms systems and conduct regular testing. 
• Follow up with service providers on regular maintaining of office equipment such as photocopiers.
• Responsible for maintaining security cameras, VPN, Alarm System and UPS and batteries in Ukraine Offices and warehouses.
• Assists in administering, maintaining and ensuring the smooth operations and functionality of network based systems.
• Identify and prepare hardware for disposal when appropriate and ensure hardware is stripped and secured before disposal.
• Maintain wired and wireless networks, desktop and server computers, computer peripheral equipment e.g. printers, scanners, projectors.
• Ensure technology is accessible and equipped with current hardware and software.

Key Area 2:     Software 

• Responsible for setting new accounts for the staff on the new projects (Azure AD, EMS, etc.
• Assist staff in uploading large files on approved storage , OneDrive, etc.
• Assist in user management. (Adding and deleting users from AD, etc.)
• Responsible for setting new accounts for the staff on the email system and password reset in full cooperation and coordination with Senior IT staff.
• Responsible for following up on the computer technical issues and the frequent update for the antivirus program to avoid computer crashes.

Key Area 3:  Troubleshoot:

• Responsible in trouble shooting of any hardware, networking and software related problems, and maintain the equipment regularly.
• Provide client support and technical issue resolution via E-Mail,Teams, phone etc.
• Maintain optimum security and integrity of all operating systems and servers at all times
• Provides technical consultancy for all IT procurement related item.
• Develops and maintains any necessary documentation related to the IT systems administration or managements.

BEHAVIOURS (Values in Practice)

Accountability:

• holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• widely shares their personal vision for Save the Children, engages and motivates others
• future orientated, thinks strategically and on a global scale.

Collaboration:

• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• values diversity, sees it as a source of competitive strength
• approachable, good listener, easy to talk to.

Creativity:

• develops and encourages new and innovative solutions
• willing to take disciplined risks.

Integrity:

• honest, encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS  

• College degree in IT.

EXPERIENCE AND SKILLS

• Demonstrated experience in the same field.
• Excellent IT skills.
• MCSE/MCITP Certificate is plus.
• Strong communication and interpersonal skills.
• Good command of English.
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Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities 

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.