Child Protection Case Management Supervisor

TEAM/PROGRAMME: Ops, Child Protection (CP)

CHILD SAFEGUARDING: 

Level 3:  the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE: 

Up to 6 million children trapped inside Ukraine are in imminent danger as an increasing number of hospitals and schools come under attack. At least 464 schools and 43 hospitals have been damaged. At least one in five children in Ukraine – or more than 1.5 million – to flee the country. Children who remain with or without families in Ukraine, with many believed to be sheltering inside buildings are also vulnerable to injury or death, as well as to deprivation of food, clean water and health care. Save the Children is rapidly scaling up a multi-sectoral response, which child protection being a priority in terms of needs and the SCI mandate. Save the Children is co-leading the UASC Force and working closely with the Child Protection AOR to coordinate and deliver for children. Children have been witnessing the destruction, violence, death and injury of the family, friends and neighbors, which leaves invisible scar and injury inside the heart leading to mental distress.

“Supervision is a relationship that supports the caseworker’s technical competence and practice, promotes wellbeing and enables effective and supportive monitoring of casework.” (Inter-Agency Guidelines for Case Management and Child Protection, 2014). The Case Management Supervisor under the supervision of Case Management Officer, will be responsible to oversee the case management program in Ukraine. The Case Management Supervisor will be responsible for the effective implementation and proper documentation of all CP cases, through supervision and support of the caseworkers. The Case Management Supervisor works in close collaboration with the other members of the CP team and will ensure that trends and challenges are properly are communicated and documented.   

The Case Management Supervisor’s main objective is to ensure the effective implementation of case management services for children harmed or at risk of being harmed through appropriate assignment of cases, coaching and supervising caseworkers in their casework. The post holder will provide administrative, educational and supportive supervision to the caseworkers in individual and group settings.

SCOPE OF ROLE: 

Reports to: Child Protection Case Management Officer

Staff reporting to this post: Caseworkers

Budget Responsibilities: None

Role Dimensions: (e.g. complexity, relationships, communication with stakeholders) The Case Management Supervisor will collaborate with other child protection colleagues and key stakeholders in order to regularly report trends and advocate for vulnerable children.

KEY AREAS OF ACCOUNTABILITY:

 Administrative Case Management Supervision: (Ensure competent, accountable practice)

• Ensure ethical, timely, effective and quality case management programming for children who have experienced or are at risk of violence, abuse, neglect and exploitation (or are otherwise vulnerable in line with the eligibility criteria and case prioritization guide) by the case management team.
• Ensure case management team successfully implements case management, as per the Standard Operation Procedures.
• Support the design, set-up and monitoring and evaluation of the Case Management Program; including recruitment and performance management of caseworkers.
• Ensure monitoring, evaluation, and accountability tools are utilized and completed accordingly by the case management team.
• Remain abreast of developments in the field of service provisions, this includes maintaining and updating spreadsheet with mapped services and focal points for service provisions.
• Conduct gap analysis and provide recommendations on improvement of the functionality of referral mechanisms and direct service provision.
• Review case files through case file checks on a monthly basis.
• Draft and submit weekly and monthly reports to the Case Management Officer in a timely manner.

Developmental Case Management Supervision: (Ensure caseworkers are continually updating their knowledge and skills and applying them to their daily work)

• Conduct a caseworker capacity assessment with each new caseworker within the first month of recruitment.
• Provide ongoing capacity building to caseworkers on the SOPs, case management tools, ISP/DPP, referral pathways, etc. 
• Support caseworkers through a coaching approach; including reflective practice, self-awareness, collaborative problem solving and the application of case management guiding principles.  
• Facilitate shadowing visits for new caseworkers and conduct observations of caseworkers on a regular basis. 

Supportive Case Management Supervision: (Ensuring the emotional and psychological wellbeing of case management team)

• Ensure the safety of case management team within the communities they are operating.
• Promote self-care and team building of case management team. 

Community and Interagency Coordination:

• Liaise with service providers, CP partners and government stakeholders to ensure safe identification and referral of children at risk, according to the eligibility criteria. 
• Ensure that case management team maintain an up-to-date service mapping for the geographical area. 
• Actively participate in all relevant working group meetings as well as bilateral meetings with other agencies on behalf of the Case Management program, in close consultation with the Case Management Officer.

Case Management Teamwork:

• Lead in regular case management meetings with the CM team (one meeting every 1-2 weeks).
• Prepare for and lead in regular structured individual supervision sessions with each caseworker (1 hour per caseworker every 1-2 weeks). 

Other Duties: 

• Adhere to the Child Protection Policy, Safeguarding policy and Code of Conduct.
• Consistently and proactively monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to the Case Management Officer and liaising with external parties as required to maintain/enhance the security environment for the program.
• Other duties as assigned by the Case Management Officer to enable and develop the program.

SKILLS AND BEHAVIOURS (SCI Values in Practice)

Accountability:

• holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• widely shares their personal vision for Save the Children, engages and motivates others
• future orientated, thinks strategically and on a global scale.

Collaboration:

• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• values diversity, sees it as a source of competitive strength
• approachable, good listener, easy to talk to.

Creativity:

• develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

honest, encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS AND EXPERIENCE

Essential

• Technical diploma or degree in social work, human rights, or related degree preferred.
• Minimum of 2 years’ experience of implementing case management in humanitarian or development settings.
• Good understanding of the national social welfare systems, alternative care systems, juvenile justice system and child protection mechanisms. 
• Experience in capacity building, conducting trainings, on-the-job coaching and technical supervision.
• Experience in community mobilization and conducting outreach activities, including the ability to work on supporting case management work for children at risk.
• Excellent writing, facilitation, and organizational skills.
• Excellent command of the local language of the affected population.
• Strong drive for results and ensuring timely delivery of quality products.
• Experience managing child protection cases in a sensitive and child friendly manner.
• Coaching, teambuilding and leadership skills. 
• Excellent communication and engagement skills with children and their caregivers.
• Able to empathize with children and families that have been impacted by the humanitarian emergency.
• Experience working with case files and databases and providing regular documentation. 
• Excellent community mobilization skills 
• Ability to work individually and within a team. 
• Good analytical, problem solving and project planning skills.
• Able to communicate clearly and strategically with internal and external stakeholders as a representative. This includes effective negotiation and representation skills.
• Computer knowledge - Microsoft Word, Excel, Outlook.
• Advocates for children’s rights and child participation in all decisions that affect them.
• Strongly drives performance forward in area of the business for which they are responsible together with the team.
• Conceptual understanding of and commitment to humanitarian work. 
• Sets a strong learning culture in their part of the organisation.
• Remains calm and positive under pressure and in difficult situations.
• Aware of impact on others and adjusting own behaviour accordingly.

Desired

• Strong skills in monitoring, evaluation, research and conducting participatory, community-led assessments.
• Experience in designing and facilitating training sessions
• Competent spoken English language.
• Demonstrated ability to work in a multi-cultural environment and establish harmonious and effective working relationships.
• Experience or knowledge of working and living in relevant regions/contexts.
• Experience working with IDPs, refugees and returnees.

Additional job responsibilities

The job duties and responsibilities as set out above are not exhaustive and the post holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities 

The post holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Health and Safety

The post holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.