Technical Support Agent

Looking for technical support agents to work on a stable project (hosting company)
Full-time, long-term
Working Schedule: Mon-Fr 23:30 - 8:30

Requirements:

• English Intermediate+;
• Basic understanding of the Windows environment;
• Understanding of standard support procedures for proper reporting, escalation, and follow up;
• Knowledge of TCP/IP, DNS, and other networking concepts (HTTP and HTTPS)

Main Responsibilities:

• investigate, resolve and conduct in-depth troubleshooting of hosting, email, database and other web-related issues using available resources over online chat and e-mail;