Customer Support Manager

We are the Maklai team, an IT company developing full-cycle products in the travel market.

Briefly about us:

• We are working during 15 years;
• Our specialization — travel (highly competitive and interesting);
• One of our products — Booked.net, has 7m+ clients from over 37 countries and 30 languages;
• We are 110 employees and we keep on growing.

We are looking for an enthusiastic colleague to join our team.

As a Customer Support Manager you will be an intermediary between customer and hotel. Your main duties will include assistance in pre and post-booking (hotel reservations) inquiries and hotel support.

Qualifications

• English — Upper-Intermediate and higher.
• Another language will be a plus.
• Excellent communication skills.
• Stress resistance.
• Problem-solving attitude.
• High level of accuracy and responsibility, attention to detail.
• Good PC and Internet knowledge.
• Customer orientation.

Responsibilities

• Solve problems of customers by phone and e-mail.
• Handle inquiries from hotels and hotel suppliers by phone and e-mails.
• Resolve or escalate technical or other problems.
• Report bugs to the development team for a further fix.
• Outbound calls to hotels/guests to arrange special requests.
• Provide feedback on the quality of the website on an ongoing basis.

We offer:

• Very friendly and solid team.
• No to bureaucracy, yes to democracy! We are all equals here.
• Corporate and team-building events.
• Paid vacations and sick leaves.
• Medical insurance.
• Remote work.

Send your CV with a desired salary