Customer Service Representative

Position: full — time / from office

Working hours: 3 p.m — 1 a.m.

American Transportation Company «Vista Trans Holding» is offering a position of Roadside Assistant at our company.

Transportation company with the HQ in Chicago IL, operating 300 + trucks in USA and Canada. Terminals in 4 states.

Shared Service Center in Lviv and Ivano-Frankivsk.

Responsibilities:

• Driver`s support in all kind of questions regarding:

Truck breakdown/ tires replacement/ trl repairs;

Reefer repairs/ brakes/ jump start/ light;

• Towing service assistance;
• Search for the truck/trailer shop repairs in driver’s location;
• Contact the workshop representatives ;
• Make decisions about pricing for repairs/towing/road service;
• Locksmith assistance;
• Creating comcheks for the repair payment etc.
• Creating reports and system updates;
• Using auxiliary tools: google maps, NTTS, Volvo & Freightliner dealerships and all additional websites.

Essential Qualifications:

• English level — upper-intermediate
• A team player
• Result-oriented and responsible person
• Strong communication skills
• Good negotiation and problem-solving skills

We provide:

• Career and professional growth within the company;
• Paid taxi after work;
• Corporate events and teambuilding;
• Annual paid vacation and sick leaves.