Technical Support Manager (remote)

Are you a dreamer who wants to create the best product in the market? If your answer is “yes,” continue reading.

About Us:

We are a team of ambitious professionals who build a platform aimed to move services online.  

No more wasting time in traffic jams and overpaying for face-to-face consultations. We want to make it possible for our users to get the professional help they need in a few taps. 

Now we are searching for the ambitious and energetic remote Technical Support Manager to join our team.

About You: 

“How to set up my Mac?”, “Help me retrieve my Gmail password, please.”, “I can’t connect my laptop to a TV!” — these are typical questions you will deal with every day.

Our customers are non-technical people who want to get clear guidance on how to solve their technical issues. They subscribe to our product to get prompt and friendly answers to their questions. Our perfect candidate is a patient person who can find a common language with anyone and truly enjoys helping others. 

We expect him or her to have at least one year of experience in a Customer Support position and working knowledge of help desk software such as Zendesk. 

Most of our customers are English-speaking people, so your level of English should be Upper-Intermediate or Advance. 

As this is a remote position, we expect you to manage yourself, establish attainable deadlines and meet them. 

Understanding of computer hardware and software systems, working with Windows and macOS, knowledge of popular online services (Gmail, Netflix, etc.), and certification in relevant computer technology or software will be a great advantage. 

Every Day You Will:

— Work in a team of highly experienced professionals, learn from them to improve your hard and soft skills; 

— Consult our customers on different technical topics via live chat; 

— Conduct user research and offer the working solutions based on it; 

— Cooperate with the product, marketing, and operations teams to create the best product in the market.

For That You Will Get The Following Perks:

— Interesting and challenging tasks to enhance your skills and to deeper your knowledge;

— Fast career growth;

— High level of compensation that allows you to focus on work;

— The freedom of action and decision-making;

— Flexible working schedule (morning/evening/night shifts);

— Medical insurance after a trial period.