Customer support manager

Responsibility 

- Communication with VIP clients in English via email and messengers;

- Developing and maintaining long-term relationships with clients

- Retention and providing a high level of service for clients

- CRM maintenance. 

Required skills 

- Advanced written English is a must;

- 1+ years of experience in Support, VIP support, or Account/Retention Management in Igaming / forex / crypto; 

- Experience in communicating via chats, letters, and phone.

- Experience retention of clients

Soft skills

- Showing empathy for customer problems is a big plus;

- Personal qualities — attention to detail, responsibility, punctuality, finding a personal approach

- Ability to problem solve and troubleshoot in a timely manner. 

Will be a plus 

- Experience in Support, VIP support, or Account/Retention Management in the gaming sphere will be a great benefit. 

We offer 

- Salary based on interview results; 

- Education; 

- Regular salary indexation based on your personal growth and the achievements of the project itself; 

- Schedule: 5/2, 8 working hours a day (nothing out of the ordinary); 

- No overtime; 

- Holidays and sick leave at the expense of the company (in fact, you just do not lose your salary at this time); 

- We work according to Scrum.