Junior Support Engineer

Infopulse  Ukraine welcomes talented professionals to join our Security Operations team as  a Junior Support  Engineer. We are looking for an experienced and responsible  professional to be part of our expert team.

Areas  of Responsibility

• Communication   with European customers (phone, email, IM)
• ITSM   tickets handling and dispatching
• Remote   user support
• Infrastructure   monitoring and reaction according to the documentation
• Solving   incidents in IT area: performing basic troubleshooting and event correction   according to the defined procedures
• Prioritizing   and escalating incidents (when required) to the appropriately experienced   technician
• Operating   in shifts for 24/7 customer support

Qualifications

• Good   knowledge of Microsoft Office 2013-2016, O365 and Windows 10 OS
• Basic   experience with Active Directory
• Familiarity   with LAN\WAN administration
• Intermediate   level of English (both spoken and written)
• Basic   knowledge of ITIL or alternative frameworks
• Experience   operating in a ticketing system like JIRA
• Excellent   analytical skills, critical thinking
• Customer   and service oriented behaviors in every day work interactions
• Flexible   and self-initiative