Business Analyst

nfopulse welcomes talented professionals to join our project as a Business Analyst to join the team of our customer Proximus Luxembourg, one of the leading telecom companies, providing its services around the world. The platform is a state-of-the-art customer onboarding and lifecycle management solution, which is highly flexible and customizable to the needs and workflows of our clients.

Our customer is one of the leading providers of ICT and telecom solutions in Luxembourg. The solution we develop together is a fully automated state-of-the-art modular platform for customer onboarding and lifecycle management, allowing the onboarding and re-onboarding of individuals, legal entities, and beneficial owners. The solution includes the collection of Know-Your-Customer (KYC) data, verification of customer’s identity, anti-money laundering (AML) check, enhanced due diligence, and obtaining a legally binding electronic signature.

The platform is a highly complex solution, based on microservice architecture and relying on the latest technology stack.

Areas of Responsibility

• Maintain communication with product owner, product key users, subject matter experts and developers
• Cooperate with internal teams to obtain an in-depth understanding of the product
• Collect, validate and document system functional and non-functional requirements
• Create and maintain solution architecture and system design documentation, APIs documentation, user documentation
• Evaluate solution, processes and its components and make recommendations for improvements
• Assist the development and implementation of solutions
• Lead the ongoing review of business processes and develop optimization strategies
• Perform basic application testing
• Assist in issue resolution and bug fixing

Qualifications

• Excellent communication skills in English
• Understanding of software architecture principals
• Excellent verbal communication skills and ability to effectively conduct technical discussions with system architects and developers
• Experience in writing and proofreading technical documentation
• Familiarity with writing documentation in Markdown, familiarity with API documentation tools such as Swagger
• Ability to handle stressful, time critical projects, projects with quick changing demands
• Flexibility and adaptability skills
• Experience in programming would be an advantage