Trainee Technical Communicator (ID 74842)

WE ARE

SoftServe is a team of 12,000+ thinkers and makers, true professionals, and good people. We understand that the best way to build our future is to help you build yours.

Our client is the software company that is building the future of healthcare. We empower our partners to deliver world-class patient experiences through our API-connected healthcare infrastructure.

For our partners, it means seamless end-to-end management of telehealth, e-commerce, and pharmacy fulfillment. For their patients, it means world-class digital experiences that provide unmatched convenience, access, and choice.

The company started in 2016 with a vision to modernize healthcare. We built the industry’s first pharmacy API and dispensed our first prescription. Nearly five million prescriptions later, we work with many of the world’s largest healthcare organizations.

We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment, and respect. When our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners, and our patients.

YOU ARE

Our perfect candidate has a grip on understanding the business aspect of clients’ products and delivering all kinds of user assistance. You are to communicate with system-oriented developers and business-oriented stakeholders effectively, drive full-dress investigation before getting down to presenting your findings to the audience, and organize various types of information into self-contained pieces.

Required experience includes

• Advanced or Upper-Intermediate level of English
• Excellent written and spoken communication skills
• Estimation, aligning, and managing own tasks
• Google Docs & Spreadsheets
• Markdown
• A grasp of plain English guidelines and international writing standards (Microsoft, Apple, etc.)
• Knowledge of HTML and CSS
• Practice in creating API guides and API reference docs (OpenAPI)
• Work experience within Agile (Scrum) methodology
• Attention to detail, striving to immerse in technical peculiarities

YOU WANT TO WORK WITH

• Creating and updating API documentation
• Diving deep into the business aspect of products that you document
• Identifying project and documentation requirements to produce corresponding user assistance
• Conforming to the TechComm project requirements, follow style recommendations and guidelines
• Arranging product documentation a way to ensure usability and convenient navigation
• Wresting information from SMEs and ensuring that they provide technical review of your content
• The client to elicit requirements, validating and approving your work at main stages of documentation development life cycle
• Performing editorial review of the documentation created by another TC

TOGETHER WE WILL

• Collaborate closely to advocate user’s needs in documentation
• Work on dynamic projects and still at the very stable place of work
• Grow technically and contribute to a worthy product
• Enjoy access to experienced specialists willing to share their knowledge
• Have access to strong educational and mentorship programs
• Grow professionally and learn from each other
• Care about your individual initiatives, just come and share your ideas!
• Enjoy flexible working hours in a friendly environment
• Have many other advantages such as team buildings, attractive salary, a package of benefits, language classes, and so much more