- Consistently interacted with the CMS to refresh and modify content, enhancing the user interface and experience.

- Led marketing campaigns and joined forces with partners/providers to secure special deals and game placements.

- Oversaw translation initiatives, working closely with freelance translators from Upwork to ensure content precision.

- Proactively organized and implemented player bonuses and tournaments, amplifying player participation.

- Maintained uninterrupted website functionality by providing autonomous tech assistance and liaising with the core development group.

- Acted as a key contributor in team dynamics, delegating tasks to designers and copywriters and coordinating with developers on technical specifications.

- Monitored and analyzed phone call and chat interactions to enhance the quality of customer consultations and boost sales efficiency.

- Evaluated agent performance based on established KPIs for chat and call interactions.

- Ensured accurate documentation and data entry within the CRM system.

- Provided constructive feedback to team leaders and agents for continual improvement.

- Administered and computed agent bonuses based on performance metrics.

- Maintained detailed records of evaluations and quality control activities.

- Engaged with clients from various regions via the CRM system.

- Provided consultation and successfully closed deals via phone and email interactions.

- Conducted email marketing campaigns to update clients on new offerings and ongoing promotions.

- Addressed and resolved client queries through the Intercom platform.

- Verified the authenticity of customers and their respective orders.

- Collaborated with the customer support team and liaised with other departments for seamless operations.

- Managed customer interactions spanning multiple regions within the CRM system.

- Addressed and resolved customer queries across various communication channels including phone, email, and chat.

- Verified customer authenticity to ensure security.

- Implemented tailored approaches to retain customers, aligning with the company's policies and guidelines.

- Managed and addressed customer feedback, including complaints, to enhance company reputation.

- Explored and developed new sales markets for the company's product lineup.

- Conducted customer needs analysis, presented products, and finalized terms of collaboration.

- Oversaw the execution and compliance of foreign economic contracts.

- Maintained an organized CRM database for customer tracking.

- Prepared crucial documentation for banking purposes and customs clearances.

- Managed product delivery, ensuring consistent monitoring at each phase.

- Oversaw timely payment processes to ensure smooth financial operations.

- Conducted market analysis and competitor monitoring to stay ahead in the industry.

- Worked closely with logistics teams to streamline delivery processes.

- Translated necessary documentation for international interactions.

- Projected and planned future export deliveries based on market analysis.

- Engaged and managed client relationships from various international regions.

- Consulted clients and finalized deals via phone and email communications.

- Demonstrated expertise in the CRM system for client management.

- Managed transactions through multiple payment gateways including PayPal, GoPay, and QPay.