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Работала в 4 компаниях   14 лет 6 месяцев

Туризм / Путешествия / Пассажирские перевозки

Insurance director

Ukraine International Airlines

Туризм / Путешествия / Пассажирские перевозки

5 лет 2 месяца

05.2017 - 06.2022

  • Risk management, crisis management and organization of insurance: premises, vehicle and property in pledge (more than 150 contracts per year), liability and fleet (appr 40 aircraft, $1 bln value), travel and health insurance (2,800 employees)
  • Making and supporting agreements, negotiations with suppliers, interaction with partners, insurers and brokers
  • Communicating reinsurance of risks on the international market (Lloyds)
  • Organization of team work, setting up effective processes
  • Work with the internal client, satisfaction analysis, complaint processing, questionnaires
  • Processing and settlement of claims, insurance cases handling, receiving insurance compensation, handling insurance for subsidiaries
  • Optimization of processes, market analysis, preparation of proposals for new products implementation (cyber risks, pension, life, D&O liability)
  • Holding tenders and organization of procurement of local/personnel insurance packages
  • Budgeting, payment plan control
  • Compilation of internal documents, reports, analytical notes for management and shareholders
  • Cooperation with international partners, authorities, preparation of documents for obtaining permits and certifications within Ukraine and abroad
  • Preparation of presentations, internal instructions and memos
  • Leading role in organization of the settlement of the largest civil aviation insurance case of Ukraine – total loss of an aircraft with passengers and crew on board that was shot down by missiles on January 8, 2020 in Tehran. Coordination of team actions from the day of the accident, document flow, correspondence, reporting, compensation of expenses, organization of insurance payout (aircraft hull and liabilities), family assistance, legal support, participation in creation and partial realization of memorial in memory of the victims

Project coordinator (aircraft maintenance)

Ukraine International Airlines

Туризм / Путешествия / Пассажирские перевозки

1 год 2 месяца

03.2016 - 05.2017

  • parallel to insurance manager position
  • Coordination of the aircraft maintenance start-up including: obtaining permits, preparing for and passing audits, creating a logo, searching for partners and contractors, preparing reports, working with related documentation and agreements
  • Negotiations (oral and written) with residents and foreign partners within the framework of joint projects related to maintenance

Insurance manager

Ukraine International Airlines

Туризм / Путешествия / Пассажирские перевозки

2 года 6 месяцев

11.2014 - 05.2017

  • Organization of insurance (premises, vehicle, pledged property, liability, aviation and health insurance)
  • Budgeting and budget compliance
  • Holding tenders
  • Making agreements, settling insurance cases
  • Monitoring and analysis of changes to legislation
  • Internal communication and cooperation with UIA colleagues/employees on insurance matters, projects support, coordination of actions, resolution of disputed issues, provision of consultations, collection of feedback

Assistant to Executive VP – HR, organization development and insurance

Ukraine International Airlines

Туризм / Путешествия / Пассажирские перевозки

6 лет 11 месяцев

01.2008 - 11.2014

  • Management of information flows: drafting of contracts, letters and reports, preparation of draft orders and internal regulatory documents, memos, questionnaires, control of task performance, etc.
  • Organization of meetings, business trips, participation in conferences and seminars, administrative support
  • Translation of minutes, agreements and others materials
  • Participation in HR projects (recruitment, assessment, training, onboarding)
  • Organization of events (corporate, PR)
  • Work with related documentation

Ключевая информация

Experience in insurance, translation, projects coordination, negotiations, crisis and team management. Understanding of HR processes, financial planning, operations. Action-oriented. Problem solving, presentation and multitasking skills.

Училась в 1 заведении

Національний авіаційний університет

Bachelor of Philology

Kyiv, 2008

Владеет языками

Английский

продвинутый

Португальский

ниже среднего

Украинский

родной

Курсы, тренинги, сертификаты

School of negotiations | N. Baikalova/ S. Savchuk, EBA based

Kyiv, 2016

Project management | i- class

Kyiv, 2014

Seminar on aviation insurance | Catlin/JLT

London, 2013

Seminar on actions in emergency situations | Sirius

Kyiv, 2013

HR school | EBA

Kyiv, 2011

Stress management (Models of behavior in non-standard situations) | N. Baikalova

Kyiv, 2010

Seminar on aviation insurance | AON

London, 2010

Seminar on branding and marketing | Boeing Marketing Academy

Kyiv, 2010

Customer service course | Wilson Learning

Kyiv, 2009

Дополнительная информация

Additional information

Ukrainian

Single with one child

Based in Viseu, Portugal (temporary protection)

+351928117188 calls

+380673343064 messengers

Olena

Project Manager, Project Officer, Travel Manager, PA, Coordinator, NGO, Head of Insurance

Киев

39 лет

полная занятость

Характер работы: удаленная работа

Последняя активность 3 года назад