Case Worker - Kyiv

ESSENTIAL JOB DUTIES/SCOPE OF WORK: 

The MHPSS Caseworker will provides direct MHPSS activities, emotional support sessions and case management to vulnerable individuals, youth and older persons in addition to outreach and community mobilization efforts in the areas of MHPSS programming across field site locations within government-controlled areas of the assign areas.

KEY AREAS OF RESPONSIBILITIES:

MHPSS Case Worker duties and responsibilities include providing program implementation and development of required program materials.

This position is also responsible for supervising and building the capacity of a team of community outreach volunteers. Main functions of the case worker activities include: 

Case Management

• Provide direct support and individual case management services to vulnerable adults;.
• Mobilize and register activity participants, facilitate structured group sessions using available guidance, create support group plans, and facilitate mid-point and final group evaluations for monitoring and reporting.

Community Outreach and Mobilization

• Maintain regular contact with community volunteers to ensure a constant flow of information and feedback.
• Assist in service mapping of psychosocial and protection service providers.
• Identify and engage protection and psychosocial service providers and experts in the target communities to promote participation of community in activities.

Community Volunteers

• Assist in the identification and recruitment of community volunteers amongst the IDP and host communities.
• Assist in the development of capacity building plans for community volunteers to provide them with critical skills around safety assessment, psychosocial support and leadership.
• Organize and co-facilitate trainings of community volunteers.
• Provide on the job support to community volunteers.
• Organize regular planning and reporting meetings with community volunteers and gather feedback on community mobilization activities on a regular basis.

Psychosocial Activities

• Organize, facilitate, and monitor psychosocial activities for beneficiaries at community-based safe spaces.
• Identify communities with psychosocial needs and make recommendations for the provision of psychosocial activities in priority locations.
• Disseminate information at the community level about the purpose and importance of psychosocial activities and support
• Disseminate information about psychological wellbeing including stress management, positive coping and self-care within target communities.
• Development of IEM (Informative Educative Materials) with the support of Psychologist, MHPSS Manager and MHPSS Technical Specialist. 

monitoring and reporting

• Support tracking of beneficiaries using agreed M&E tools.
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care and reporting requirements are followed.

• Maintain updated case management records and participate in routine supervision support sessions.
• Participate in routine reporting and planning meetings to ensure adherence to standards of care, quality case management, and reporting requirements are followed.
• Other ad hoc duties as required by supervisors 

QUALIFICATIONS

Required:

• At least one year experience working or volunteering in direct contact with community members
• Fluency in English, Ukrainian and Russian languages is required.
• Ability to engage with community members in an open manner, maintain confidentiality and respect.
• Clear understanding of gender inequality, and issues surrounding violence 
• Ability to maintain confidentiality and respect for clients at all times essential.
• Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work overtime when necessary and be able to coordinate multiple tasks and maintain attention to detail.
• Ability to work as a member of a team essential.
• Preferred:
• INGO or NGO experience
• Experience working with population in the field locations, affected communities
• Degree/diploma in Social Work, Community Mobilization, Public Health or other related field
• Skilled at using basic computer programs - Microsoft Word and Excel

DELIVERABLES 

• Organize, facilitate, and monitor psychosocial activities for children and youth, parents, adult women and older persons at community-based safe spaces.
• Identify communities with psychosocial needs and make recommendations for the provision of psychosocial activities in priority locations.
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care and reporting requirements are followed