Team Leader

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

Responsibilities:

• Direct line management for Helpware with a size of 10 -15 agents.
• Manage Performance behavior through effective communication by doing regular team meetings,1-1 meetings, mentoring,, and coaching.
• Regularly review and analyze performance to drive effectiveness and address areas for opportunities on a weekly basis
• Ensure that agents have an understanding of the company’s/clients mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews.
• Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders.
• Nurture a culture within the team that demonstrates alignment with leadership principles.
• Be able to tie company decisions and to leadership principles and tenets.
• Assist L&D Department/SME with updating materials, resources, creating lesson plans for training delivery.
• Review and analyze reports to provide areas of improvement with the help of data visualization.
• Know sales processes, namely have a decent understanding of lead generation, lead conversion, and sales CRM system constituents.
• Be ready to present an in-depth analysis of deal lost accounts providing an action plan of improving quota attainment and raising net retention scores.
• Share expertise and guide the Team on sales ethics and business communication.
• Review all updates and deliver them to the Team.
• Other related tasks assigned by Client's Manager' and/or Helpware.

Skills and Qualifications:

• Minimum of 1-year experience in sales with excellent experience in people and client management
• Experience in managing the processes and people 
• Ability to adapt to a dynamic environment where changes may take place at any given time
• Ability to analyze data and use that data to drive decision making and implementation of effective solutions
• Proven ability to be a good team player, decision-maker and effectively handle complex situations
• Ability to embrace constant change with flexibility and graciously handles it
• Must be a good collaborator and can exceed expectations

We offer:

• You can work remotely/office with locations in Ukraine or Poland;
• Competitive compensation;
• English classes with a native speaker;
• Schedule: 10:00 - 19:00 or 11:00 - 20:00;
• Corporate training and parties.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted.

Please send your CV in English indicating your salary expectations.

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information. https://www.helpware.io/