Support Operator L1 ( English speaking)

Terrasoft Ukraine is a global vendor of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom. With a global team of 700+ dedicated professionals, 700+ partners and thousands of customers, Creatio operates in 100+ countries worldwide.
 
We are looking for a Support Operator (L1) to interact with our clients from Global Markets. 

Responsibilities:  

• Manage daily correspondence  
• Phone consulting 
• Register incidents, classify and rout them 
• Solve the 1st level incidents   

Desired skills: 

• Fluent English (Advanced) 
• Excellent communication skills (ability to communicate with users via phone) 
• Experience and understanding of the ServiceDesk principles  
• Basic knowledge of operating systems 
• Team player with attention to detail and the ability to find compromises 
• Quick learner 
• Readiness to individually approach each client 

What you should expect from us: 

• Great team of dedicated top-notch professionals ready to go an extra mile  
• Collaborative environment. Our corporate culture encourages the exchange of experience and knowledge, readiness to help, and mentoring 
• Limitless opportunities for career development. We organize plenty of external and internal trainings. Each employee has an individual professional and career growth plan