Працював в 5 компаніях 7 років 9 місяців
Інтернет, Автомобільна промисловість та Автобізнес, Реклама та PR-послуги, Туризм / Подорожі / Пасажирські перевезення, IT - консалтинг / Послуги / Виробництво устаткування
CUSTOMER SUPPORT SPECIALIST
Ecentria Solutions Odessa
Інтернет
2 роки 10 місяців
10.2020 - 08.2023
- Managing in stock and back ordered products, follow ups with customers.
- Assisting customers with ordering questions regarding item's selection, shipment dates, back orders, types of payment.
Sales manager
North Coast Auto Mall
Автомобільна промисловість та Автобізнес
1 рік 10 місяців
10.2021 - 07.2023
- Coordinating all incoming requests made via telephone or online;
- Booking appointments for the showroom and acting as the first point of contact for customers.
- Close cooperation with the consultant and finance department in order to meet the customer's needs and finalize the sale.
- Using CRM to keep the information clear and reliable.
- Personal achievements: constantly one of the top sales performers in Miami office.
Account manager
Etsy Craftsale
Реклама та PR-послуги
2 роки 3 місяці
11.2020 - 02.2023
- Responsible for maintaining Etsy shops, creating and editing listings, follow ups with production tasks.
- Assisting customers with ordering items, providing them with detailed information about the item before and after production to make sure the customer is satisfied with his order.
- Keep the customer informed on all the stages of production of his order in several shops (depending on the type of shop`s product).
- Communication with supplier, manufacturer and carrier to make sure the order will be delivered in a timely manner as per shipping timeframes.
- Using CRM to keep the information clear and reliable.
ASST. DECK MANAGER
CARNIVAL CRUISE LINE
Туризм / Подорожі / Пасажирські перевезення
3 роки 6 місяців
09.2016 - 02.2020
- Supervising group of technicians & cabin stewards together with reception desk that all necessary maintenance in hotel area done in time, all cabins are ready, to make sure the guests onboard will have wonderful travel experience;
- Ordering new supplies & products;
- Supervising loading during embarkation day (checking supplies for different departments and arranging, to make sure the loading done in time);
- Troubleshooting & helping guests to solve different issues during their voyage;
- Making schedules for team, hiring and training new employees;
- Deck Supervisor, later Asst. Deck manager onboard of CCL's vessel.
HOSTING & TECHNICAL SUPPORT
ECOMMERCE LLC.
IT - консалтинг / Послуги / Виробництво устаткування
1 рік 4 місяці
06.2015 - 09.2016
- Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues.
- Ensuring customer data is protected.
- Troubleshooting advanced customer networking connectivity issues & email issues.
- Maintaining a highly available environment to minimize interruption to customers. Researching competitive product offerings and recommending changes to existing products or new additions.
Ключова інформація
- Ability to Multitask
- Fast Learner
- Leadership and Teamwork
- Customer Service
Навчався в 2 закладах
ЗНТУ
Транспортные системы, логистика
Запорожье, 2016
ЗНТУ
Иностранный(тех. перевод)
Запорожье, 2016
Володіє мовами
Англійська
поглиблений
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
Французька
базовий
Курси, тренінги, сертифікати
Web Development
Frontend Developer:
HTML;
CSS;
Javascript.
Юрий
Юрий
Sales manager
Дніпро
повна зайнятість
Характер роботи: віддалена робота
Оновлено 4 роки тому