Работал в 5 компаниях 7 лет 9 месяцев
Интернет, Автомобильная промышленность и Автобизнес, Реклама / Маркетинг / PR-услуги, Туризм / Путешествия / Пассажирские перевозки, IT-консалтинг / Услуги / Производство оборудования
CUSTOMER SUPPORT SPECIALIST
Ecentria Solutions Odessa
Интернет
2 года 10 месяцев
10.2020 - 08.2023
- Managing in stock and back ordered products, follow ups with customers.
- Assisting customers with ordering questions regarding item's selection, shipment dates, back orders, types of payment.
Sales manager
North Coast Auto Mall
Автомобильная промышленность и Автобизнес
1 год 10 месяцев
10.2021 - 07.2023
- Coordinating all incoming requests made via telephone or online;
- Booking appointments for the showroom and acting as the first point of contact for customers.
- Close cooperation with the consultant and finance department in order to meet the customer's needs and finalize the sale.
- Using CRM to keep the information clear and reliable.
- Personal achievements: constantly one of the top sales performers in Miami office.
Account manager
Etsy Craftsale
Реклама / Маркетинг / PR-услуги
2 года 3 месяца
11.2020 - 02.2023
- Responsible for maintaining Etsy shops, creating and editing listings, follow ups with production tasks.
- Assisting customers with ordering items, providing them with detailed information about the item before and after production to make sure the customer is satisfied with his order.
- Keep the customer informed on all the stages of production of his order in several shops (depending on the type of shop`s product).
- Communication with supplier, manufacturer and carrier to make sure the order will be delivered in a timely manner as per shipping timeframes.
- Using CRM to keep the information clear and reliable.
ASST. DECK MANAGER
CARNIVAL CRUISE LINE
Туризм / Путешествия / Пассажирские перевозки
3 года 6 месяцев
09.2016 - 02.2020
- Supervising group of technicians & cabin stewards together with reception desk that all necessary maintenance in hotel area done in time, all cabins are ready, to make sure the guests onboard will have wonderful travel experience;
- Ordering new supplies & products;
- Supervising loading during embarkation day (checking supplies for different departments and arranging, to make sure the loading done in time);
- Troubleshooting & helping guests to solve different issues during their voyage;
- Making schedules for team, hiring and training new employees;
- Deck Supervisor, later Asst. Deck manager onboard of CCL's vessel.
HOSTING & TECHNICAL SUPPORT
ECOMMERCE LLC.
IT-консалтинг / Услуги / Производство оборудования
1 год 4 месяца
06.2015 - 09.2016
- Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues.
- Ensuring customer data is protected.
- Troubleshooting advanced customer networking connectivity issues & email issues.
- Maintaining a highly available environment to minimize interruption to customers. Researching competitive product offerings and recommending changes to existing products or new additions.
Ключевая информация
- Ability to Multitask
- Fast Learner
- Leadership and Teamwork
- Customer Service
Учился в 2 заведениях
ЗНТУ
Иностранный(тех. перевод)
Запорожье, 2016
ЗНТУ
Транспортные системы, логистика
Запорожье, 2016
Владеет языками
Английский
продвинутый
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Французский
базовый
Курсы, тренинги, сертификаты
Web Development
Frontend Developer:
HTML;
CSS;
Javascript.
Юрий
Юрий
Sales manager
Днепр
полная занятость
Характер работы: удаленная работа
Обновлено 4 года назад