Arrangement and Tracking clients orders in SAP;

Tracking orders clients and providing the service about performance their orders;

Ensure implementation of the production planning and shipment of goods, as well as the preparation of accompanying documentation required and records;

Inform customers about the availability of goods in warehouses to meet the demands of supply;

Reply to inquiries of clients via telephone and e-mails

Demand and forecasting process performing from 2012 till 2015

Management of customer database;

Customer use of the services offered;

Management and vectoring of customer calls;

Use available resources efficiently to assess the customer's issue and recommend valid solutions;